Payment Policy

Payment Policy — Ellis & Rae

At Ellis & Rae, we offer a variety of safe and easy payment options, so checking out is quick and hassle-free.

Accepted payment methods
The payment options shown at checkout can differ depending on where you are. Options you will usually find include:

  • Credit cards (Visa, Mastercard, American Express)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other local payment options, depending on your region

Please check that the payment method you choose is available in your country.

Payment security
Every transaction runs over a secure, encrypted SSL connection. We never store your payment details and have no direct access to them; all payments are handled by trusted external payment providers.

Payment processing
We start processing and shipping your order only after the full payment has been received.

Refunds
If you qualify for a refund (for example, after your return has been approved), we will refund the amount to your original payment method within 14 business days of receiving and inspecting the returned item. Depending on your payment provider, it may take a little longer before the amount appears in your account.

Questions?
If you have any questions about payments, please get in touch at: support@ellis-rae.com

Ellis & Rae

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30-Day Money Back Guarantee

At Ellis & Rae, we believe in your satisfaction. Enjoy our 30-day return policy for peace of mind!

Loved for the comfort

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Feel relaxed, confident, and beautifully at ease in every piece.