Shipping & Delivery Policy
At Ellis & Rae, we do our best to get your order to you as fast and smoothly as possible. Below you will find everything you need to know about how we ship.
Processing time
Every order is processed within 1–3 business days. As soon as your order has shipped, we will send you a confirmation email with your tracking details.
Delivery time
Delivery usually takes 5–12 business days, depending on where you are. Delivery times may be longer during busy periods, around holidays or because of customs checks.
Where we ship from
To give you the best prices and a unique selection, your order is sent directly from our international suppliers.
Shipping costs
Shipping costs are shown at checkout and depend on your location, the size of your order and the shipping method you choose.
Customs and import duties
In some cases, customs fees or import duties may be charged. These costs differ per country and are paid by the customer.
Delivery responsibility
- Once tracking shows that your order has been delivered, responsibility for the package passes to you.
- Please double-check your shipping address before completing your order.
- If you need to change your address, please let us know within 24 hours after placing your order.
Delays
We always aim to deliver within the expected time, but we are not responsible for delays caused by shipping carriers, customs or other circumstances outside our control.
Questions?
If you have any questions about shipping or delivery, please get in touch at: support@ellis-rae.com
Ellis & Rae